MP Service Committee

The purpose of Member and Public Services (MPS) in ACA is to support ACA Members in becoming responsible for their own well-being through ACA-related materials, and to provide information for the Public and professionals by providing ACA-related resources and services.

Check here for the latest MPS Committee (and earlier Outreach Committee) reports to the WSO Board.

Outreach September 2013

ACA members accepting the call of service work provide the energy we need to do the good work of ACA around the globe. There could easily be 300 million adult children in the world, so the work ahead remains steady. But we make progress each day. p.536

http://sps.springfield.ma.us/schoolsites/ells/dufraine/assets/kids_holding_hands__t250.jpg

In the month of September, we received 483 requests in. I sent out 353 answers. Of the 483 incoming requests, 75 of them (or 6%) were from non USA countries. This month we received 77 voicemails which I returned using Skype for anonymity. I recently was helped to find the actual reports which measure mid month to mid month and these are the figures since we started using Vonage; they are the total incoming calls reported. I don't know how many were answered live and how many were voicemails.

3/15/13-4/14/13: 173 4/15/13-5/14/13: 148 5/15/13-6/14/13: 153  6/15/13-7/14/13: 171 7/15/13-8/14/13: 252 8/15/13-9/14/13: 223 9/15/13-10/14/13: 157 as of 10/10/13

International connections made this month:

Germany Australia UK Mongolia, Ulaanbaatar Spain Zambia, (Southern Africa)  Israel Venezuela Sweden Australia Denmark Scotland Taipei, Taiwan  Poland Johannesburg, South Africa

Remarkable events:

Read more: Outreach September 2013

August Outreach Report

ACA members accepting the call of service work provide the energy we need to do the good work of ACA around the globe. There could easily be 300 million adult children in the world, so the work ahead remains steady. But we make progress each day. p.536

This was a fun month for ACA WSO Outreach service. I love this "job". This month we got 400 emails in and I sent out 369 responses. We received 97 voicemails which I called back using Skype. 

ACA is a worldwide fellowship and in August we heard from:

Ireland Canada Spain Australia Scotland Switzerland Israel Russia Poland UK Venezuela Denmark Germany India

Remarkable events:

Read more: August Outreach Report

June Outreach Report

June Outreach Report

This has been a busy month for Outreach. The total of incoming emails including phone calls was 337 – the total of outgoing emails was 303. We received 68 vonage voicemails which I called back using Skype for anonymity.  I forwarded less requests this month to other members of the board, learning how to help members help themselves with links and re-directing them to find their own solutions.

 

After my detailed report last month, I knew this month I would do it differently so that I could compare which I liked better. I couldn’t have survived this month if I spent that time tabulating all the categories. So, I’ve decided that I like it best to do the service, not tabulate the service. There was one 18 hour period when my internet was down. I was surprised and overwhelmed once it came back up and I saw 12 emails in the Outreach box. That showed me how I keep it trimmed down checking for requests 5 to 7 times a day, answering them when they appear. Upon reflection, the busy feeling of this month might have been due to the combination of WSO Board work and Outreach duties. 

 

July Outreach

July Outreach Report

Oh boy, what a big month for typing and returning calls! We usually average 300 in and 300 out for a month. For the month of July we got 500 in and I sent 352 out and we received 96 voicemails which I returned using Skype for my anonymity. Because of sending out the "points of contact letter" there was one day where there were 55 emails in and 41 emails out on that day.

Helping someone to turn on the ACA Light bulb in a dark place is one of my favorite parts of this service. There are many towns without ACA, and the Telephone and Internet Meetings are a wonderful resource for that. But, it gives me a thrill to help someone start a meeting. And I can’t express my thanks to ACA to have the ability to help a country turn the light on. Many ACA members are working toward starting meetings all over the US.

Read more: July Outreach

Outreach May 2013

Outreach Report for May 2013

 Activity:

Read more: Outreach May 2013

Subcategories

  • MPS Statistics
  • H-and-I Committee

    The Hospital and Institutions (H&I) sub-committee is responsible to the WSO for liaison with these institutions, including the potential development of ACA meetings with the institutions and ensuring materials are available to the institutions upon request in support of such meetings.

     Check here for the latest Hospital and Institutions Committee committee reports to the WSO Board.

  • InterGroups
  • Delegate Training